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Flowan Patient Relations Software
Track and report Grievances, Complaints, Incidents
Product Details
Key Features
  • Easy to use screens for entering and tracking grievances, complaints and incidents with the ability to assign risk scores to incidents for risk management
  • Provides the ability to attach files (pictures, documents, etc.) to patient cases and incidents.
  • Entirely web-based with SaaS (hosted) and Traditional installation options.
  • Automatic email alerts as cases and incidents are entered and due dates are approaching
  • Powerful case and incident searching capabilities with the ability to export data to Excel
  • Flexible design for use by hospitals, nursing homes, and virtually any healthcare organization involved with patient care quality and safety
  • Extremely cost-effective
  • Comprehensive built-in reports to help ensure that you are meeting regulatory requirements
Ensure regulatory compliance for grievance, complaints, and incidents (including Risk Management)
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Flowan Help Desk Software
Track and report Customer Service and IT requests
Product Details
Key Features
  • Flexible design for handling any type of request (customer service, IT support, maintenance, and facilities, etc.)
  • Entirely web-based with SaaS (hosted) and Traditional installation options.
  • Mobile Interface for submitting requests
  • Powerful custom forms for capturing the required information from Customers and users when they submit requests (self service)
  • Workflow and case routing
  • Knowledge Base
  • Provides the ability to attach files (pictures, documents, spreadsheets, etc.) to patient cases and incidents
  • Comprehensive reporting for analyzing your support operations to ensure that you are meeting target Service Levels (SLA's)
  • Mailbox monitoring for creating cases from email messages
  • Powerful searching capabilities
  • Extremely cost-effective
  • LDAP Integration
Capture, track, and analyze your support activity to improve your business processes
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Contact Us
Flowan Software Inc.
31300 Solon Rd.
Suite 11
Solon, OH 44139

Toll-Free: (877) 735-6926
Phone: (216) 595-2768

Contact Us Form

Free Software Trial

Help Desk Test Drive
Click on the appropriate test drive link or request an online demo.
Large and Small Companies
Universities and Educational Institutions

Patient Relations Test Drive
We currently don't have a test drive available so please request an online demo.
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Latest News
Flowan Help Desk – Mobile Interface
Mobile devices continue to grow in capabilities and, in some cases, are replacing the laptop as the mobile computing device for users and customers. With that in mind we’ve added a mobile interface to our Flowan Help Desk software to allow requests to be submitted into your Customer Service help desk directly from a mobile device. Our interface is entirely web-based and is supported on almost every mobile device available. Learn more...